Details Redfoot is a family owned business in Lancashire, England. We have been making shoes since 1888.
Shipping Methods Standard.
Returns Policy PLEASE NOTE WE CANNOT EXCHANGE OR REFUND ANY ITEM WITHOUT THE COMPLETED PAPERWORK BEING RETURNED TO US WITH THE GOODS!
FOR A REFUND AND/OR EXCHANGE OF NEW SHOES THE GOODS MUST BE RETURNED UNWORN AND IN THE ORIGINAL PACKAGING (BAG AND BOX).
PLEASE NOTE ITEMS RETURNED FOR A REFUND, WILL HAVE THE POSTAGE COST (£3.99) DEDUCTED FROM YOUR REFUND.
PLEASE NOTE CARE PRODUCTS AND POLISHES ARE NON-REFUNDABLE AND CANNOT BE RETURNED.
How long do I have to return my item?
You have 14 working days from receiving the parcel to return it to us in the same condition you receive it, you must sent the paperwork you received with the item back to us inside the box. We will accept returns up to 30 days for faulty/damaged goods. They will be only deemed faulty once received by us and checked by our technical team.
If you bought an item you wish to return and claimed a free gift on the order, you must return the entire order in full to allow for your refund to be processed.
If you received a discount, you will be refunded the price paid only.
How do I return my item?
Please complete the paperwork you received with the goods to show the reason for your return and remember to add whether you would like a refund or exchange and enclose it in the parcel with your shoes.
PLEASE NOTE WE CANNOT EXCHANGE OR REFUND ANY ITEM WITHOUT THIS PAPERWORK
Please note you will need a printer to print off the courier label. If you do not have a printer, please still complete the process and our customer service will send you the courier label in the post.
Please note all returns are processed as quickly as possible but please allow 14 working days for your return/exchange to be processed.
Once your request has been processed your exchange details (new tracking information) or refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.
Do I have to pay the return postage?
We do not offer free returns and cannot refund your postage if you return your item for the following reasons
You do not like the item
They do not fit
They are not as expected
Changed your mind
Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed, we do not refund your postage.