How does this all work?
SECRETSALES is a members-only club offering from 30-70% off (and more) on some of the best labels in the world - from luxury, fashion and beauty to homeware and electronics.
We launch new sales every day at 7am and 5pm, and we keep you updated daily so you won’t miss out. You can change your email frequency on your account details, or sign up for specific reminders on the bottom of our Homepage under Coming Soon.
What are the different ways to shop at SECRETSALES?
- Flash Sales are shown all over our Homepage. They run from 1 day to 1 week, featuring designer brands. All items come to our warehouse first, before being dispatched to you. They are delivered within 10 days, after each sale ends.
- The Outlet displays a limited stock of selected items in our warehouse. From fashion and cosmetics to homeware and electronics. They usually arrive within the week, from 3 to 5 days.
- The Marketplace offers more variety and you can buy directly from our partners at a SECRETSALES price. Depending on the brand, you can have from 1 to 10 days’ delivery from the moment you’ve placed your order. You’ll be able to identify these products by looking for this icon.
It all sounds amazing, what’s the flip side?
We’re not gonna lie: there are two flips here, but they’re totally worth it.
First, we’re not the fastest shoe on the shelf. If you want an item by tomorrow, it probably won’t happen. Time is currency when it comes to buy luxury at these prices. The second is that everything happens quite fast on our website. Some items are gone in minutes. So if you want to grab a steal make sure you’re quick on your feet. (Or on your fingers… Unless you click with your toes, which is amazing.)
How come SECRETSALES prices are so low?
When brands need to make way for new collections, they need to move stock quickly. That's where we come in to negotiate the best possible prices. In addition, we don’t have much stock at our warehouse – that keeps our costs down, so our prices can be even lower.
As pioneers, we’ve worked with over 1600 brands all over the world and we’ve grown to be a leading online sales destination in the UK. That translates into an exceptional negotiating power to offer exceptional promotions. Every day.
How can I earn SECRETSALES e-vouchers?
There are two ways you can earn e-vouchers to convert into shopping, shopping, shopping:
- By gathering loyalty points: Per each £1 you spend with us we'll give you 1 points. As soon as you reach 500 points, you'll automatically get a £5 voucher on your account.
- By inviting friends. As soon as we dispatch their first order over £60, you’ll receive a £10 voucher. In fact, you will both get one.
How do I track my order?
If you sign-in to the site and visit My account you will find your order tracker details under the ‘Current Orders’ tab. Here you will be able to see the current status of your order. Please note these details will only become available 24 hours after you receive notification that your order has been despatched. If you require more specific information, our Customer Services team will be able to help you by email at firstname.lastname@example.org or by telephone on +44 (0) 345 8739 522 (local rate) .
What is Collect+?
It is a return label that you can add to your order at checkout for £3.95, in case you’re getting something that you think you may have to return. This is the most convenient way to do it if you are in Mainland UK. To know exactly how it works check our Returns page, under Collect+.
How can I get a Collect+ label?
There are two ways you can get a Collect+ label to return an item:
- If you're making a purchase with SECRETSALES, click on the Collect+ option at checkout.
- If you want a label for a parcel you've already received, visit the Collect+ website, select the retailer on the Homepage and purchase directly from them.
To know how to return items using this service, check our Returns page, under Collect+.