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Delivery

All good things are worth the wait.

Depending on which type of sale of you’re buying from, deliveries can take between 3 to 10 business days within the UK. If you’re ordering from abroad, they will take from 5 to 10 days longer.

If you pick items from different sales, there’s a possibility that your order may arrive at different times, in different parcels. Yep, that’s excitement on another level!

(Well, we do ruin the surprise by showing estimated delivery dates on product pages, at check out, in your account and by sending you email updates. No one’s perfect.)

Flash Sales

1

Your order has been confirmed. Thank you!

2

Your order has been placed with our supplier.

3

Your order is being prepared for delivery.

4

Not long now, Your order is on its way!

Flash Sales last from 1 day to 1 week and take around 10 working days after the sale ends to be delivered.

Why so long? That’s exactly where the magic happens. We wait for each sale to end before placing a big order with our suppliers. This cuts down storage costs and gives us the bargaining power to offer such incredible prices. After this, all orders are delivered to our warehouse and then dispatched to you.

Outlet

1

Your order has been confirmed. Thank you!

2

Your order is being prepared for delivery.

3

Not long now, Your order is on its way!

This is where we stash our quick fix secrets. A selection of items already waiting for you in our warehouse. These sales are not time restricted but they have a more limited availability.

On the upside, they only take from 3 to 5 working days getting to your door, after your order has been confirmed. Perfect if you’re in a hurry.

Marketplace

1

Your order has been confirmed. Thank you!

2

You have placed an order with one of our suppliers.

3

The supplier will prepare your item/s for delivery.

4

The supplier will arrange delivery of your item(s)

We have some very special partnerships that enable you to access a greater variety of products, and order directly from our suppliers. These items are delivered to you by our partners from 1 to 10 business days, depending on the seller. You will then get all their info both on your account and on your order confirmation emails.

From next-day to 10 business days, depending on the seller

Delivery

We can deliver anywhere in the UK, Isle of Man and the Republic of Ireland. Delivery charges are applied per sale and are shown below. All import duties are included in the price. Please note we may not be able to refund taxes and duties to Isle of Man customers who wish to return an item.

  • United Kingdom - £5.95
  • Isle of Man - £5.95
  • Republic of Ireland - £7.95

Single items priced at £500 or more carry a minimum delivery charge of £9.95 due to the high cost of fulfilling these orders.

If you order additional items from the same sale you will incur no extra costs.

Orders from our selected partners in the Secret Sales marketplace will carry a delivery charge provided by each seller at the checkout.

Courier information

SECRETSALES use third party services for the distribution of Flash Sales and Outlet items: Hermes within the UK, and DPD for international deliveries. Any items ordered directly from our partners will be dispatched by the sellers through their own services. In this case, international or additional delivery options are subject to their conditions.

Hermes ParcelShop

Hermes ParcelShop is a service that delivers your orders to a ParcelShop store of your choice. This service allows you to pick up parcels at a time and place that is convenient for you, 7 days a week from 7am – 10pm. Please note this may vary depending on your chosen local ParcelShop.

Not all products are available on this service, therefore you will not be able to select the ParcelShop delivery option at checkout on those products. The following exclusions apply:

  • UK mainland customers only
  • Items that weigh over 15kg
  • Items with a measurement longer than 1.2m
  • Goods dispatched directly from our vendors
  • Only orders paid for by cards (debit and credit) are eligible to use ParcelShop

How to use Hermes ParcelShop

  1. Place your order online. As part of the checkout process you will be offered the choice of delivery options (if the product(s) you have selected is available through Hermes Parcelshop). Enter your postcode for a choice of nearby shops that offer this service for delivery of your order.
  2. Goods delivered to the chosen ParcelShop are typically within 48 working hours after your order has been dispatched.
  3. You will be notified by SMS when your order is ready for collection. Please note you will need to collect the parcel within 6 calendar days of receiving this SMS. A final reminder is sent via SMS 2 days before the parcel is due to be collected.
  4. Please present one of the following forms of ID when collecting your order along with your order confirmation:
    • Foreign ID Card
    • Passport
    • UK Biometric Card
    • UK Driving License

IMPORTANT: Please collect your order within 6 calendar days of receiving your notification. After this time your order will be returned to our warehouse and we will refund your purchase.