How do I find out when a sale is starting?
You will find the start time and date of all active and upcoming Secretsales.com sales displayed on the banners on our Home page. Sales usually start at 7am and can last anywhere between one and ten days. Make sure to get in early as the best savings often go the quickest.
What brands are you having sales of soon?
All of our upcoming sales are featured on our Home page to let you know the date and time they're due to commence. We send daily email newsletters to let you know the sales going live that day. If you're interested in a specific brand, you can also visit the Brands page and request one-off email alert for when we are next offering a sale for that particular brand.
I added an item to My Bag but it disappeared
Our sales are extremely popular and we want to give everyone a chance to get a great saving on a brand they love. For this reason, items will only be held in your Bag for 20 minutes. You will receive a warning message that will give you a countdown to the item being automatically removed from your Bag. This will ensure you have time to complete your purchase.
Can I order an item that says it's sold out?
Our unique relationship with our featured brands means that when an item is sold out, we are unable to get any further stock of that item at that point in time. The opportunity may arise for us to get further stock for the same brand in the future, so our best advice is to sign up to our daily alerts to ensure you never miss an important sale.
Why are some items marked as reserved?
This means that other customers have added these items to their bag but have not yet completed their order. The customer holding the item in their bag will be given 20 minutes to take the item through to Checkout and pay for it, otherwise the item will automatically become available to other customers once their 20 minutes has lapsed. So if an item you're interested in is marked as reserved, it's often wise to keep an eye on it as there is a chance that it could become available again soon.
I've finished shopping, how do I place my order?
Once you've added all of the items to your bag that you would like to purchase, you are ready to checkout. You will have to do this within 20 minutes of adding your items or else your selected products will be automatically removed and put back up for sale for other customers to purchase.
Click on My Bag in the top right of the page, select Checkout Now and follow the instructions through to processing your payment and adding your delivery details. You will receive a confirmation email once your order has been placed.
How long will my order take to arrive?
The relationship we hold with our brands and suppliers enables us to request the exact amount of stock we require at the close of a sale. Your order is then sent from our supplier to our warehouse where it is then checked and sent onto your delivery address. It is this process that often means that delivery times can vary.
You will be notified at Checkout of the estimated date you can expect your delivery to reach you. We aim to dispatch all orders within 10 working days, however this can change due to a variety of circumstances out of our control so it is best to check the original date we advised. Once we have dispatched an item you will receive an email informing you. Deliveries generally take 48-72 hours from dispatch.
If your order has been delayed and we feel it may take longer to arrive than you were initially told we will email to inform you of this. In compliance with Distance Selling Regulations, if the new delivery date is no longer suitable for you please email email@example.com to cancel.
If you have purchased from different sales within the one checkout, the items from each sale will be sent to you as we receive them. You may receive all the items you ordered from one sale on one day and the remaining items from a different sale on a different day. This is so we can get the items to you as quickly as possible as our sales finish at different times.
If you have placed an order that has taken longer to arrive than the latest estimated date you were advised at Checkout, you can contact our Customer Services team, who will be happy to look into your order and let you know of any problems, on +44 (0) 845 8739 522 (local rate) or by email at firstname.lastname@example.org.
My friend would like to join Secretsales.com too. Is there a way I can send an invite?
Certainly. You can even save yourself money on future purchases if they make a purchase. Visit Invite a Friend to submit your friend's details and we'll forward them an email invitation to start following the exciting private sales at Secretsales.com. If your friend goes on to make a purchase, you will receive a £10 e-voucher. The great thing is, you can use as many £10 e-vouchers as you want on any one purchase, providing you with an even bigger saving than you would normally find at Secretsales.com.
You can also spread the word about our private sales through Facebook and Twitter. Just click on the corresponding logo on the banner of an active or upcoming sale on the Home page to let your friends know about a sale or an item you're excited about.
I've received an e-voucher. What is this and how do I use it?
An e-voucher is the same as a gift voucher in a shop – its value lets you save the given amount off an order at Checkout. E-vouchers are valid for either 30 or 60 days depending on the reason they were issued. It will tell you in your account how much longer your voucher is valid for and you will receive an email reminder to make sure you don’t miss out on using them.
To use an e-voucher simply enter the amount of your total e-vouchers you wish to spend in the box during checkout and press validate.
Secretsales.com often sends out e-vouchers as special surprises to our customers via email or post. These may either have a discount code to enter at Checkout or we will automatically add the amount to your account.
Can I use a discount code on the same payment as an e-voucher?
Normally it is not possible to use e-vouchers in conjunction with other offers. However this can vary from promotion to promotion and you will be advised accordingly.
I've received an e-voucher by email but my account hasn't been updated.
Your account should be automatically updated by the time that you are notified of your e-voucher. If you find that your account is not displaying any saving, you may want to email our Customer Services team on email@example.com or call +44 (0) 845 8739 522 (local rate).
How can I change my personal details?
All of your personal details, including your name and contact details can be updated via My Account. Select either ‘Manage my details' or ‘Billing and shipping' to edit the information that you would like to update.
I've heard about your unlimited delivery option. What are the benefits of this?
If you're a keen Secretsales.com customer and frequently buy items across several sales, you can save on delivery costs.
Our unlimited delivery provides you with complimentary postage and packaging for a year, for just £30. That's the equivalent of less than five normal deliveries, therefore providing a worthwhile investment for our regular customers.
I only want to receive emails about specific brands. How do I request one-off reminders?
Visit the Brands page and browse through the designer names that we have previously featured and may soon have a sale for. On each page, you can request a reminder for that specific brand so that you are alerted to the sale in advance.
To save yourself the trouble of searching for the brands you like, we recommend signing up to our daily Secretsales.com alerts which will notify you of the upcoming sales for the day ahead. You can request this within the Manage my details of the My account section.
I would like to cancel my membership.
We are sorry to lose our valued customers and would be keen in this circumstance to receive your feedback in the hope that we could improve our service for you and other customers in the future. To provide your comments, please visit Contact us and submit a form to our Customer Services team.
To cancel your membership, please email us at firstname.lastname@example.org or call +44 (0) 845 8739 522 (local rate).
I no longer want to receive emails from Secretsales.com. How do I cancel my subscription?
By visiting the My account page, you can update your preferences of the frequency and content of your Secretsales.com newsletter. This can also be amended to not receive any newsletters at all.