OUR CLUB

'secretsales.com' is a free, private, online club specialising in exclusive sales for our members.

We acquire collections of internationally recognised and established brands and offer them to you at considerably reduced prices, typically between 30% and 80% off the retail price. The 'secret sales' on offer include a range of fashion items; clothing, accessories, jewellery and watches as well as home ware, sports equipment, travel items, children's products, electronics and technology.

All our products are 100% genuine and we work closely with the brands and premium suppliers to ensure that we offer you the best possible products at the lowest prices. Our scheduled 'brand-by brand' sales are continuously changing, to give you new brands and products every few days.

We work with our suppliers to represent the brand in the most accurate way possible and communicate their aesthetic through audio-visual showcases, which will familiarise you, our customer, with the brand's identity.

Our members receive regular email invitations to the sales which give you immediate access to purchase products from distinguished labels from the comfort of your home or office!

Payments are made using bank cards and are completely secured and fully protected.

BECOMING A MEMBER

To join secretsales.com you can visit the website and register your details; which will grant you instant access to all of our sales.

Whilst our membership will always remain free of charge and with no obligation, the option to become a member by visiting the site directly will be available for a limited time only. We are committed to maintaining a private sales environment, which allows us to offer you these exclusive brands at such low prices!

Once the membership gates have closed, you will need to be referred by a friend who is already a member in order to join our private club!

INVITING FRIENDS TO JOIN

As a member, you can introduce your friends to 'secretsales.com' by entering their email address on the referral system at the top of our Homepage or on the My Account page.

Your friends will receive an email invitation communicating the concept of the site and once they register their details, with a click of a button, they will be able to enjoy all the benefits of our free, private club. At this point, you will receive notification of their subscription in your My Account page.

For every person you refer that proceeds to make a first purchase, you will receive one £5, 'e-voucher' off your next order. You may let these vouchers accumulate to receive a larger discount, which is fairly good incentive for sharing.

HOW DOES A SALE WORK?

Before the Sale: Our new sales banners are changing all the time and display the sale start and end dates, links to brand showcases, which give you a sneak preview of the brand and the nature of the products available and an option to request a reminder. Once you have requested a reminder, you will receive an invitation by email, informing you of the particular brand on offer and the length of time the sale will be running. Access to browse the individual products will only be open once the sale has begun so remember to log on early on the sale start day to get the best offers.

Day of the Sale: The sales will usually go live at 8 am in the morning. You will have a direct link to the sale in your emailed invitation or you can log onto www.secretsales.com directly and purchase the items you like. Items will remain in your basket for a maximum of 60 minutes before returning to the sale. If the stock levels of an item in your basket are running low, a warning message will advise you of your time restrictions.

After the Sale: Once you have placed an order, you will receive confirmation, via email of what you have purchased, the amount paid and the delivery address you have specified. This information is also available in My Account. Please note that delivery dates vary according to the length of the sale and most orders are only delivered 5-10 working days after the end of the sale.

 

TERMS & CONDITIONS

Click to view our Terms & Conditions

DATA PROTECTION AND PRIVACY

In order to become a member we ask for a few details which are kept completely secure and in the strictest confidence. Your personal information will never be transferred or sold to third parties.

Your personal data will be processed for the following purposes only:

• for delivery and returning products purchased on 'secretsales.com'
• for processing orders efficiently
• to improve our site structure and brands offered
• to better our customer care

All information is kept in the strictest confidence and in accordance with the Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003

CONDITIONS OF SALE

Our products are sold for personal use only. No items on sale are available for wholesale purchase. We will not engage wholesale enquiries of any kind.

 

EMAIL ADDRESS AND PASSWORD

When you first register you will be asked to provide an email address and password in order to access the site.

Please note that order confirmations will be sent to the registered email account.

Your password must remain confidential and may not be utilised by another user as you are responsible for all activities and orders that are submitted using your password.

If you have forgotten your password, click on Forgotten My Password on the login page, type in your registered email address and we will resend it to you via email.

You can reset your password in the My preferences section of the My Account page at any time.

PERSONAL DETAILS AND PREFERENCES

You can view or modify your personal details in your My Account page and choosing My Personal Details.

• You can change your registration password and the email address at any time, updating your preferred address for sales invitations
• You can set up and edit your preferences.
• You can also opt to stop receiving invitations to our sales.

To receive your orders quickly and efficiently, we invite you to update your personal information as regularly as possible. Don't forget your telephone number or details about your address (flat number, building name, company name, etc.).

All information will be kept strictly confidential and stored securely.

MY DELIVERY ADDRESS

You can update your address details by visiting My Account and clicking on My Personal Details.

At the time of ordering you have the possibility of entering a different delivery address from the billing address.

TERMINATING MY MEMBERSHIP

If you wish to stop receiving the invitations to our sales, please visit My Accounts and edit your preferences.

You can end your membership by visiting Preferences in My Account and clicking on Terminate My Membership.

Be warned, once you have terminate your membership you will not be able to access our sales any more.

We would appreciate if you could provide some feedback as to the reason of your termination at this stage, via the contact box provided.

 

LANDING PAGE

This is the gateway to our private club. The landing page helps to maintain the private, exclusive environment for our sales and is where you login, using your registered email address and password.

HOMEPAGE

This is the centre of our club; our focal point and roundabout. From this point you'll have access to all the information about our current sales and forthcoming sales.

ACCESSING THE SALES

Only members of Secret Sales will be able to access the site and place orders.

As a member, you will receive invitations to our sales by email and will be able to access the site via the link or by going direct to www.secretsales.com and entering your email address and password.

Once logged in, you will reach the Homepage and be able to navigate through our sales and add the items you wish to purchase to your basket.

SITE NAVIGATION

There are several ways to navigate through our sales.

Selecting the sale can be done using the scrolling bar on the landing page, the sales button at the top of the landing page or the search bar at the top right of the site.

You can choose to view the products in a grid formation or on a sliding scroll tool and all our products are searchable by Brand, gender and size.

Using the advanced search function, you can do a broad search for any brand, category, size, price or item and will be provided with all products and articles relating to your search.

PLACING AN ORDER

Here are the 5 simple steps to placing an order:

(1) Once you have logged in, select the sale of your choice.

(2) Refine your search using the category and sizing drop down bars.

(3) Select the product you are interested in for a closer look and further information.

(4) Choose a sizing option and click on the ‘Add to bag’ button.

(5) Proceed by clicking ‘check out now’ and adding your delivery options and card details.

MY SHOPPING BAG

When you select a product to purchase, a window will appear with a list of your products in your shopping bag. If you wish to continue shopping, navigate your mouse off the window and it will disappear. To view your shopping bag again, hover over the My Bag button. You may add or remove items and quantities at any time

The item will remain in your bag for a maximum of 60 minutes. You will need to check out before this time elapses or the item will be automatically returned to the sale.

If the stock levels of a particular item in your bag are running low, a warning message will flash and prompt you to purchase it quickly.

PAYMENT

How to Pay

Select the items you want to purchase in the required size and quantity and add them to your shopping bag.

Select the My Bag tab on the navigation bar and click 'check out now'.

You will be shown a summary of the items you have selected.

Check the item details are correct and select your billing and shipping address.

Enter your card details and checkout.

Click on the Order button. If you have used a Visa or Master card, you will be transferred to their secure authentication page. You may need to enter a personal password, which is mandatory for customers outside the UK.

Once completed you will see an order summary and receive email confirmation of your order.

Card Types

Payment is made online via the website using debit or credit cards. Within the U.K, we accept all card types including American Express.

International Payments

We can only accept Visa and Master card payments from our International customers; validated by Verified by Visa or Master Card Secure Code. Regrettably, we are not able to accept international payments that do not complete this process.

You can learn more about these here.

When will I be charged?

At the point of transaction, we 'cloud' the payment on your card and only clear the payment when we are ready to dispatch. Your account balance will remain the same but your available funds will be minus the amount of your purchase until the sale has ended and your items are ready to be shipped. It is only at this point that we release payment and the funds are deducted from your account.

Our Promise

Protx

Operating an integrated system with the latest technology, payment card information is processed by Protx; the largest independent payment provider in the United Kingdom.

The Protx Payment Gateway provides a secure connection between you and our merchant bank, Barclaycard Business, to ensure that your card details are kept secure throughout the transaction process.

With Protx, Secret Sales offers you Category 1 compliance under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance possible.

Authentication

Verisign

Secret Sales uses VeriSign, which is the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and communications for web sites.

VeriSign is the SSL Certificate provider of choice for over 93% of the Fortune 500 and the world's 40 largest banks. They trust VeriSign because of its encryption technology and rigorous business authentication practices.

McAfee SECURE

Secret Sales is McAfee Secure certified for your added protection. This means our website passes rigorous daily network security audits.

The certification process is completed in six steps. The first three steps are the vulnerability audit itself; comprised of Dynamic Port Scanning, Port-level Network Services Vulnerability Testing, and Web Application Vulnerability Testing. The fourth and fifth steps are alerts whenever vulnerabilities are detected and remediation management using McAfees extensive vulnerability management portal. The result is highly effective, pro-active security.

ISIS

Secret Sales is fully compliant and accredited retailer with both the Internet Shopping Is Safe and Internet Delivery Is Safe charters.

E-vouchers

A secret sales gift voucher; redeemable on any item on sale at secretsales.com.

You will receive a £5 e-voucher every time a person you refer first makes a purchase on 'secretsales.com'. You can refer friends by entering their email address at the top of the Homepage or on the My Account page using our address importer function.

To view the status of your e-vouchers you can go to your My Account page

You can use as many e-vouchers per purchase as you would like and if you cancel an order or return an item bought with e-vouchers, these will be replaced in your account.

Discount Codes

We occasionally distribute discount codes that can be used on an order placed with us. These may entitle you to free delivery, a discount percentage or fixed amount deduction on an order. You can use these in conjunction with e vouchers when you make a purchase and go to the check out page.

As part of our affiliates program we issue some discount codes to key partner companies and affiliates; if you own a business and would like a Secret Sales discount code for your employees, please contact us for further information.

ORDER STATUS

Once your payment has been accepted, you will receive email confirmation of your order which will detail the items bought, amount paid and delivery address.

You can also view your order on the My Account page of the website.

Packages are delivered in approximately 5-10 working days after the sale has finished.

MY INVITATIONS

You will receive 2 email invitations per week detailing the up-coming sales for the following few days.

You can use the link or go directly to www.secretsales.com to access these sales.

If you want to stop receiving these emails please visit My Account.

If you are not receiving emails and would like to receive them, please Contact Us.

REQUESTING A REMINDER

For sales coming soon you can request a reminder via the Homepage.

This is to help you remember to log on and get the best possible choice of items when the sale goes live. You will only ever receive one email, per reminder, per brand.

 

HOW THE ITEMS ARE DELIVERED

All items will be delivered by Royal Mail and will need to be signed for on receipt.

In the case of delicate, high value or heavy goods a special courier service will be used at an additional cost.

If your package is damaged during transport, please do not accept it as we will be unable to refund you on this basis if you do so.

COST OF DELIVERY

We have a flat rate of £4.50 for our deliveries if you order from one collection, £5.50 if you order from two or three collections and £6.50 if you order from 4 or more collections, with the exception of delicate, high value or heavy goods which are sent via courier at a fee of £8.50. You will be able to view these specific delivery costs during the checkout process and prior to final confirmation of your order.

THE DELIVERY ZONE

The delivery zone is the United Kingdom (UK) only at this stage. We hope to provide an international service in the near future.

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

We work directly with the brands on offer and our delivery system varies according to our agreement with each brand; for certain sales we can only process the deliveries once the sales have finished.

You will be informed of the delivery period during the checkout process and an order should take approximately 5 - 10 working days to be delivered after the sale has finished.

DIFFERENT DELIVERY ADDRESS

The confirmation of the delivery address is done during the order process and can be different from the billing address.

Once the delivery address has been confirmed at the end of the order process it cannot be amended.

MY PACKAGE IS DAMAGED

Please do not accept your package from the transport company if it appears damaged and notify us immediately using the Contact Us section. We are unable to offer returns, refunds or exchanges on these grounds if you do accept a damaged parcel.

I STILL HAVEN'T RECEIVED MY PACKAGE AND OTHER DELIVERY ISSUES

If you haven't received your package within 10 days or have any other delivery issues please inform us using the form on the contact page below providing as much information as possible.

Please do not call us regarding late packages. We cannot provide an immediate answer on this, but aim to respond within 24 hours of receiving your message.

 

FAULTY ITEMS

If you have received an item that is faulty, you have 7 days to return it with its original packaging to:

Secret Sales Limited
47-49 Park Royal Road
London
NW10 6LQ

Where possible, we will try to resend you the same item or offer you a full discount. Secret Sales will refund the cost of return of faulty items on provision of a receipt of cost of return delivery. We recommend you send items by insured post so you know we have received it.

Please remember the item is your responsibility until it reaches us so we recommend that you return the item using a delivery service that insures you for the value of the goods.

MANUFACTURER GUARANTEES

Some items will be sent with a manufacturer's guarantee, which will be mentioned on the product description page.

CONTACT US

To contact us please use the form on the contact page or Call us between 9am - 5pm Monday-Friday on 0845 873 9522.

Please provide as much information as possible for a quick response.

 

RETURNS

Everyone is allowed to change their mind. On receiving a package, you have 7 days starting on the day after delivery in which to decide to keep it. The item must be returned to us in its original condition within 7 days of delivery to you for a full refund to be valid.

Please be advised that it is your responsibility to ensure your return reaches us and we recommend that you use recorded/registered post that insures you for the value of the goods to return items, as we cannot be held responsible for any returns that have not reached us.

EXCEPTIONS

Except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected the following items may not be returned:

• Goods made to your specification.
• Perishable goods.
• In the interests of hygiene we do not accept the return of all underwear/lingerie, control wear, hosiery and swimwear unless the protective strips and tags are still in place.
• Pierced jewellery and pierced body jewellery.
• Cosmetics, toiletries and personal grooming products, unless they are returned back in a saleable condition with unbroken seals and packaging.

REFUNDS

Returns of defective or damaged goods should be made within 7 days for exchange or refund. We will credit the card you used to make the initial purchase directly, which may take a few days to reflect in your account.

If the package is damaged please do not accept it from the transport company. If you do so you will be unable to claim refund on this basis.

EXCHANGES

Exchanges are possible if you have received an item that is defective or not correct as per your order. If the correct item is no longer available you will receive a full refund.

Please note that in most cases exchanges are not possible because each brand delivers us the exact quantities as ordered at the end of the sale. In rare cases we may have some excess stock and we will therefore be able to process an exchange for you. However, where we are unable to process an exchange, you will receive a full refund.

RETURNS PROCESS

The returned item must be unused and in its original condition with all tags and packaging intact. The return must be received by us within 7 days of delivery to you.

Secret Sales Limited
47-49 Park Royal Road
London
NW10 6LQ

Please note the cost of returning an item is borne by the customer and is not refundable unless the item is defective or faulty. In these cases a refund for return delivery will be given on presentation of a receipt of payment.

Please remember the item is your responsibility until it reaches us so we recommend that you return the item using a delivery service that insures you for the value of the goods.

CONDITIONS OF RETURN

All items must be returned unused and in their original condition with all tags and packaging intact for a return, refund or exchange to be viable.

The package must be returned to us within 7 days of delivery to you. Returns received after this period will not be refunded and only returned back with redelivery at the member's expense.

 

LET US KNOW

We at Secret Sales aim to provide you the best service for purchasing great brands at the lowest possible prices.

We would like to hear from you how we should better our service. Please feel free to send us an email to feedback@secretsales.com.