E-Commerce Marketing Director

The Marketing Director will be responsible for driving Secretsales.com marketing strategy and contributing to the company’s operating profit objectives.

The ideal candidate is an experienced results-focused, strategic marketer with a strong retail/commercial background, who is also detailed and analytics-led, with excellent problem-solving and people management skills. They will be responsible for all marketing initiatives at Secretsales.com and have a deep understanding of industry best practices, customers’ needs and the competitive landscape.

The candidate will be a motivated self-starter, an excellent communicator and have the ability to build strong cross-functional relationships across Secretsales.com and its external business partners.

Main Responsbilities:

Customer Relationship Management

• Develop and implement a CRM and segmentation strategy that focuses on improving customer retention, loyalty and lifetime value across all levels of the customer base.
• Increase the quantity of relevant data-capture across the customer base to drive better profitability.
• Introduce CRM tools, practices and processes that span all points of customer contact, including customer services, email, and direct response and brand strategies.
• Coordinate CRM activities with other directors/departments and associated partners.
• Define and develop on- and off-site user experience in collaboration with other directors/departments (IT, Sourcing, Operations, etc.)

Multi-Channel Customer Acquisition Program

• Identify the appropriate mix of online and offline channels to deliver qualified, high life-time-value customers.
• Implement customer value measures and deliver data-driven results through correct optimisation of media channels.
• Target and broker new partnership deals (strategic mass and niche media partners, cross-promotional opportunities, etc.)
• Cultivate member-get-member viral growth using on-site, online and offline mechanics.
• Leverage social media to amplify reach and viral expansion of the customer base.

Data-Led Decision Making

• Must possess outstanding analytical skills, strong experience interpreting results & recommending new approaches to maximise revenue, margin, and profit.
• Put in place actionable KPIs and regularly communicate them with other stakeholders and department heads.
• Provide marketing intelligence to the sourcing team on a weekly basis.
• Collaborate with Product Manager to assess value, usability and feasibility of features and design.
• Use industry best practices, market research, customer analytics and competitive analysis to identify new marketing opportunities and enhancements.

Brand Management

• Work alongside the Product Manager to develop the company’s brand strategy, ethos and values across the company and website.
• Ensure strong understanding of competitive universe.

Operational Brand Development

• Position Secretsales.com as the UK’s leading private shopping club – to both consumers and the trade (retail and technology).
• Coordinate innovative placement/associations to increase brand equity.
• Manage cost-effective plans to increase Secretsales.com brand awareness and experience.
• Define, validate and develop new promotional initiatives.
• Coordinate PR strategy, including voice, frequency, event planning and agency selection.
• Identify best practices and synergies and ensure good diffusion through the organisation.
• Return on investment: Monitor and evaluate the efficiency of all activities and propose corrective actions.

Organisation

• Coordinate Marketing Department hires with HR and develop skills – build the team.
• Define marketing resources and means necessary to achieve CRM, customer acquisition and brand objectives.
• Report to the CEO and Executive Chairman.
• Define marketing metrics and establish reports to measure successes, opportunities and appropriate action plans based on conclusions.

Desired Skills & Experience:

Education:

• Marketing or Business Degree. MBA is a plus.

Languages:

• English is a must.

Professional experience & know how :

• 6-8+ years proved Ecommerce marketing experience (ideally a mixof FMCG and Luxury businesses) in the UK.
• UK Marketing experience is a must.

Technical & management skills :

• Strong marketing skills (advertising, product development,strategic mind set.)
• Highly commercial.
• Experienced in data-driven strategic decision making,focussed on profitability at every level.
• Highly experienced in assessing and improving customer life-time-value (multiple customer touch points).
• Solid grounding in managing online acquisitions, brand ,partnerships, PR, creative, analytics and innovation.
• Strong sector knowledge and ability to represent Secretsales.com and suppliers from various categories across online and offline channels.
• Market knowledge.
• Action oriented, drive for results, customer focus.
• Strong leader.
• Excellent communication/ negotiation skills, both written and oral
• Good knowledge of finance

Personal & interpersonal skills :

• Results driven.
• Holistic approach.
• Highly ambitious.
• Solution seeker.
• Attention to detail.
• Capacity to deal with ambiguity within a complex environment.
• Developing direct reports and motivating teams.
• Exceptional presentation skills.
• Interpersonal and political savvy.
• Sense of aesthetical, cultured, curiosity.
• Stylish and savvy understanding of fashion.

If you would like to apply for this role then please send a copy of your CV and a covering letter to careers@secretsales.com with "E-Commerce Marketing Director" in the subject line.

Senior LAMP Developer

Secretsales.com are looking for a talented LAMP Developer (Linux / Apache / MySQL / PHP Developer) to join our developing Technical Team.

The successful LAMP developer will work very closely with our Head of IT to Develop and modify our current web offering in Linux / Apache / MySQL / PHP, as well as working on several integration projects for new systems designed to aid the different departments within the Company. There will also be ad hoc marketing based projects. On all projects you will work from brief through testing and implementation to completion.

You will be working on the backend, database, departmental interfaces, finance systems and payment gateways, in addition to working on complex CRM systems and marketing communication projects.

Your role will involve:

• Ensuring that your development at secretsales.com is efficient, effective and technically both sound and advanced.
• Ensuring that efficient and effective IT solutions are provided.
• Taking the lead in projects and their management allocated to you by the Head of IT and Development..
• Continually benchmarking our IT solutions and infrastructure with our competitors, the market and innovations.

Code Development

• Extensive development of new modules and applications related to the currently existing website, mobile site, API, and improving the already existing structures
• Deliver the code according to your best knowledge and instructions given by direct management
• Involved at a deep level with the Head of IT to develop and modify our current web offering in Linux/Apache/MySQL/PHP
• Responsible for several integration projects for new systems designed to aid the different departments within the Company
• Leading projects from the brief through to testing and implementation to completion

General Team

• Be able to multi-task when needed
• Handle projects on your own when such are assigned by management
• Deliver the projects or tasks within the agreed deadlines
• Be pro-active and recommend areas to improve where necessary

You will have:

• IT Degree desirable
• 5+ years proved senior development experience.
• E-commerce development experience
• Previous experience as a LAMP Developer (Linux/Apache/MySQL/PHP)
• Extensive knowledge in PHP5 OOP, SOAP, XML, JavaScript, Gearman, Memcached
• Very good knowledge in HTML, DHTML and CSS - cross-browser support
• High attention to detail.
• The capacity to deal with ambiguity within a complex environment.

You will receive:

• A competitive salary.
• The opportunity for further development.
• The opportunity to join a fast paced and fast growing retail company.

If you would like to apply for this role then please send a copy of your CV and a covering letter to careers@secretsales.com with "Senior Developer" in the subject line.

Junior LAMP Developer

Our culture and environment would suit high-calibre and passionate individuals. If you’re hungry with ambition and feel inspired to become part of one of the fastest growing ecommerce companies in the UK, then we’d love to hear from you.

The successful LAMP developer will work very closely with our Head of IT and Senior Developers to develop and modify our current web offering in Linux / Apache / MySQL / PHP, as well as working on several integration projects for new systems designed to aid the different departments within the Company. There will also be ad hoc marketing based projects. On all projects you will work from brief through testing and implementation to completion.

You will be working on the backend, database, departmental interfaces, finance systems and payment gateways, in addition to working on complex CRM systems and marketing communication projects.

Main Responsbilities:

• Ensure that your development at secretsales.com is efficient, effective and technically both sound and advanced.
• Ensure that efficient and effective IT solutions are provided.
• Contribute to projects and their management allocated to you by the Head of IT and Development.
• Continually benchmark our IT solutions and infrastructure with our competitors, the market and innovations.

Code Development

• Extensive development of new modules and applications related to the currently existing website, mobile site, API, and improving the already existing structures
• Deliver the code according to your best knowledge and instructions given by direct management
• Work closely with the Head of IT and Senior Developers to develop and modify our current web offering in Linux/Apache/MySQL/PHP
• Responsible for supporting the Team with several integration projects for new systems designed to aid the different departments within the Company
• Completion of ad hoc marketing based projects
• Involved in projects from the brief through to testing and implementation to completion
• Working on the backend, database, departmental interfaces, finance systems, payment gateways, fulfilment integration, complex CRM systems and marketing communication projects

Desired Skills and Experience:

Education :

• IT Degree desirable

Professional experience:

• 2-3+ years proved development experience
• E-commerce development experience preferred
• Previous experience as a LAMP Developer (Linux/Apache/MySQL/PHP)
• Extensive knowledge in PHP5 OOP, SOAP, XML, JavaScript, Gearman, Memcached
• Very good knowledge in HTML, DHTML and CSS – cross-browser support

Technical & management skills:

• Action oriented, drive for results, customer focus.
• Very good communication skills

Personal & interpersonal skills :

• Solution seeker.
• High attention to detail.
• Results driven.
• Capacity to deal with ambiguity within a complex environment.

If you would like to apply for this role then please send a copy of your CV and a covering letter to careers@secretsales.com with "Junior LAMP Developer" in the subject line.

Creative Web Designer

If you're an experienced Creative Web Designer with a strong sense of brand, looking for an interesting opportunity then this is the role for you. You will be joining the business at an exciting time of growth, becoming a key part of the team and taking the lead on creative across our large customer facing e-commerce website. As well as designing and delivering engaging, on-brand and user-centric creative solutions for the website, you'll work effectively within the creative team; working from brief to design across a range of briefs. As the Creative Web Designer you'll seek to deliver pixel perfect engaging solutions, keeping the brand alive through all digital creative output. To be considered you'll be an experienced digital designer with a portfolio demonstrating your B2C retail brand exposure. Whether you've come from agency or client side, you'll be excited by the prospect of utilising your talents to really enhance the brand and to make sure we stand out from the crowd. A team player with a communicative and proactive approach is ideal.

Main responsibilities:

• Continuous improvements to current web and mobile sites to improve visual aesthetics and user experience.
• Design iterations for site innovations.
• Microsite design and implementation.
• Marketing campaign concepts and technical delivery – landing pages, emails, newsletters, flash banners.
• Input into the business with creative, digital ideas that improve user experience, drive the brand and increase revenue.
• Ensure consistent branding and tone of voice across all communications.
• Redesign of email programmes, ensuring all communications are brand aligned.

Desired Skills and Experience:

Education :
Degree in related area/experience to prove your credentials

Professional experience & know how :

• 4+ years relevant Web/digital design. B2C retail e-commerce preferred
• Demonstrable portfolio

Technical skills :

Excellent working knowledge of Adobe Creative Suite - specifically the following applications:

• Photoshop
• Illustrator
• Dreamweaver
• Flash

Understanding of:

• HTML/HTML 5
• CSS/CSS 3
• Javascript and Jquery
• Javascript libraries for mobile

If you would like to apply for this role then please send a copy of your CV and a covering letter to careers@secretsales.com with "Creative Web Designer" in the subject line.

Junior Photographer

An excellent opportunity has arisen to join our Creative and Production team. Working mainly within our in house studios shooting both fashion and still life, you will also at times work with the creative team on the post production process.

Main responsibilities:

• Shoot styling (look and feel of the shots)
• Shot selection
• Photography
• Post production
• Equipment maintenance
• Shoot scheduling
• Model selection
• Assisting in studio management

Desired Skills and Experience:

Education :

Degree in related area/experience to prove your credentials

Professional experience & know how :

• Demonstrable portfolio/relevant work experience

Technical skills :

• Working knowledge of Digital SLR’s
• Working knowledge of Photoshop
• Understanding of Studio Lighting

Personal & interpersonal skills :

• Solution seeker.
• Highly ambitious.
• Pragmatic.
• Innovator in every detail.
• Attention to detail.
• Results driven.
• Integrity.
• Ability to deal with diversity.
• Sense of aesthetical, cultured, curiosity.
• Stylish and savvy understanding of fashion.

If you would like to apply for this role then please send a copy of your CV and a covering letter to careers@secretsales.com with "Junior Photographer" in the subject line.

Customer Services Advisor

We are currently looking for a talented Customer Services Advisor to join our Customer Services Team.

As a Customer Services Advisor you will be:

• Answering customer queries by telephone and email
• Taking responsibility to investigate issues to a satisfactory conclusion and communicating the result to the customer
• Liaising with our internal departments including the Buying Team, the Warehouse and Logistics to ensure that queries regarding deliveries and orders are resolved
• Process any refunds through the payment system
• Complete analysis administration and figures
• Helping to make each Customer's experience a positive one.

You will need to have:

• Two years customer services experience in an e-commerce background, alternatively in an office or call centre environment is essential
• Excellent communication skills, both written and verbal
• Excellent time management and problem solving skills
• The ability to work and keep calm under pressure
• An excellent level of knowledge on all Microsoft programmes, particularly Outlook and Excel
• Very good organisation skills

You will receive:

• A competitive salary
• A competitive employee discount on our site
• Training and development
• The opportunity to join a faced paced and fast growing retail company

If you would like to apply for this role then please send a copy of your CV and a covering letter to careers@secretsales.com with "Customer Services Advisor" in the subject line.

Buyer's Admin Assistant

We are currently looking for a talented Buyers Assistant to join our developing Buying Team.

You will be working very closely with your Buyer, liaising with the studio and warehouse team, dealing with samples and all aspects of the initial production process. You will also liaise with suppliers and manage with any queries or issues as well as producing and updating management reports and statistics.

Your responsibilities will include:

Production Pre-sale process:

• Assisting the Buying Team in the onboarding of recognisable and relevant Brands following the internal process map outlined below for your assigned Buyer/s.
• Sending the relevant paperwork and confirmed a date for the samples to arrive in house.
• Following-up items and ensuring that they arrive in the business on the agreed date.
• Liaising with the Processing Department to ensure that there have been no issues with the samples and stock list.
• Continually update the Campaign Schedule with the pre-sale progress.

Production post-sale process:

• Completing all post-sale administration for your assigned Buyer/s:
• Ensuring the order for all purchased items is sent to the supplier within the agreed timescales.
• Ensuring that the delivery date for the stock can still be met by the supplier.
• Sending the PO to the supplier, Warehouse and all other relevant stakeholders.
• Sending the ASN to the Warehouse.
• Receiving the invoice and resolving any discrepancies with the supplier in a timely manner.
• Contacting the supplier regularly to check on the stock arrival date and ensure that this is met.
• Ensuring that our accounts department are aware of the payment terms for the invoice and remind them of the due date regularly.
• Managing the fulfilment of back orders directly with the suppliers and help to form a resolution for these with the Backorders Team if the supplier cannot fulfil them.

You will need to have:

• An excellent level of Excel knowledge.
• Very good organisation skills.
• Very good communication skills.
• Previous administration experience.

You will receive:

• A competitive salary.
• Training and development.
• The opportunity to join a faced paced and fast growing retail company.

If you would like to apply for this role then please send a copy of your CV and a covering letter to careers@secretsales.com with "Buyer's Admin Assistant" in the subject line.

Admin Internship, Buying Team

We have an exciting opportunity to Intern within our Buying Team for a period of four weeks.

Specialising in designer fashion, homeware and lifestyle flash sales, we currently have over one million members. With sales going live every day this is a fast paced environment, and we are looking for someone with previous administration experience and good communication skills to assist our Team.

Our culture and environment would suit high-calibre and passionate individuals. If you're hungry with ambition and feel inspired to get hands on experience in of one of the fastest growing ecommerce groups in the world, then we'd love to hear from you.

Our Internship gives you the opportunity to gain experience within and see how a Buying Team operates and what we get up to here at Secretsales.com.

You will be assisting the Buyer's Assistants in their day to day jobs, gaining hands on experience helping with campaign production, liaising with internal departments, cross checking invoices, and dealing with logistics.

If you would like to apply for this Internship then please send a copy of your CV and a covering letter to careers@secretsales.com with "Buying Admin Internship" in the subject line. Please include details of the dates that you are available.

Administration Internship,
Customer Services Team

We are looking for an enthusiastic and reliable Intern to join our Customer Services Team for a period of four weeks.

You will gain experience within and see how a Customer Service Team operates in an online environment, and what we get up to here at Secretsales.com.

You will gain an insight into how our experienced team operates on a day to day basis, and you will be exposed to every aspect of their work. You will be getting to grips with our internal system and helping out the Team with everything from taking phone calls from customers to liaising with internal departments, assisting with administration and processing returns.

Full training will be given.

Previous customer service experience and good communication skills are a must for this role.

If you would like to apply for this Internship then please send a copy of your CV and a covering letter to careers@secretsales.com with "Administration Internship" in the subject line. Please include details of the dates that you are available.

Fashion Intern

Secretsales.com is at the heart of fashion specialising in online designer flash sales. We are currently looking for an intern within our creative studio. With fashion shoots happening everyday an extra pair of hands is always a help!

We are looking for an enthusiastic and reliable Intern to join our Creative Team for a period of four weeks.

Our Internship exposes you to every aspect of the shoot process. From preparation, to being on shoot to post-production. You will gain an invaluable insight into how these creative skills work hand in hand with business.

We are a young team and all enjoy being part of this exciting company. Work hard, play harder!

You will gain experience of shoot production & preparation, being on set assisting with shoots, styling – fashion/product, post production, copywriting and sample preparation.

If you would like to apply for this Internship then please send a copy of your CV and a covering letter to careers@secretsales.com with "Fashion Internship" in the subject line. Please include details of the dates that you are available.

Looking forward to hearing from you!

Fashion Copywriter Internship

Can you tell your raglan sleeve apart from your dolman sleeve?

If so, we'd love to hear from you. Specialising in online designer flash sales, Secretsales.com is currently looking for an Intern within our copywriting team. With sales going live every day, this is a fast-paced environment and we are interviewing for a competent writer with strong fashion knowledge.

Our internship focuses all aspects of the copy, from product descriptions to blog posts as well as daily newsletters. You will also be working closely with the other teams in the creative department so will get a broad overview of how the company works.

What we are looking for:

• Excellent command of the English language
• Technical fashion knowledge
• Ability to work to extremely tight deadlines
• Ability to work both as part of a team and independently
• An understanding of how Secretsales.com works

If you would like to apply for this Internship then please send a copy of your CV and a covering letter to careers@secretsales.com with "Fashion Copywriter Internship" in the subject line. Please include details of the dates that you are available.

Marketing Internship

We have an exciting opportunity to Intern within our Marketing Team for a period of four weeks. Gaining hands on experience and developing your skills throughout the Internship, we are looking for an enthusiastic and reliable Intern to assist the Team.

We'd love to hear from you if you:

• Are working towards a Marketing or Business related qualification
• Have experience of or an interest in social media
• Are action oriented, drive for results, customer focused
• Have good communication and negotiation skills, both written and oral
• Have an interest in and knowledge of the fashion industry
• Have the capacity to deal with ambiguity within a complex environment

You will gain experience:

• With all social media channels
• The use of product placements through these channels
• Of creative briefings to create daily and weekly email campaigns
• All aspects of the Blog
• Plus much more!

If you would like to apply for this Internship then please send a copy of your CV and a covering letter to careers@secretsales.com with "Marketing Internship" in the subject line. Please include details of the dates that you are available.